Our Policies
Terms and Conditions
Soho Swim Limited (“Soho Swim”) reserves the right to update our Terms & Conditions. Customers will be informed of any significant changes.
1.1 Individuals enrolling at Soho Swim are “Participants”, and a “Participant” shall be construed accordingly.
1.2 In enrolling at Soho Swim, the Participant understands that they are attending the programs at their own risk. Soho Swim and its owners, employees and/or agents, shall not be liable for any damage whatsoever arising from any personal injury or property loss sustained by the Participant with their family in or about any programs on the premises.
1.3 Participants, and parents/carers of Participants hereby:
- assume full responsibility for all injuries and damages which occur in or about any programs on the premises; and
- fully and forever release, discharge, and hold harmless Soho Swim, all associated facilities and its owners, employees, and/or agents from any and all claims, demands, damages or rights of action, present or future resulting from any person’s participation in any programs or use of the facility.
2.1. By booking lessons with Soho Swim, Participants agree to our Terms & Conditions and Privacy Policy.
2.2. Payment for lessons will be taken by bank transfer, at least 7 days prior to the lesson commencing.
2.3. Soho Swim will only offer to reschedule a lesson if notice, in writing, is given to Soho Swim a minimum of 48 hours prior to the lesson. No refund will be given.
2.4. If a lesson is cancelled within 48 hours prior to the lesson, or in the case of non-attendance, the Participant will be charged and it will not be possible to reschedule.
2.5. In the case of Soho Swim needing to cancel your lesson in any circumstance, your lesson will be rescheduled to a later date.
2.6. Lessons will only be refunded in the case of a long term injury with a doctor’s note, stating that the Participant will be unable to swim for a minimum of four weeks from the date on which the relevant lesson was scheduled to take place.
2.7. Soho Swim reserves the right to supply a DBS checked, STA Level 2 Award, or other, fully qualified teacher in the case the Participant’s current teacher is unable to attend.
2.9 Soho Swim reserves the right to change the booking structure of our lessons.
3.1. The duration of a standard lesson is 30 minutes.
3.2. No food or drink, other than water, may be brought to the poolside. Under no circumstances is glass allowed on the poolside.
3.3. Parents must supervise all children under the age of 16 at all times.
3.4. Video and photography is strictly forbidden.
3.5. Soho Swim reserves the right to end the lesson at any point if the safety of the Participant or the teacher is put at risk.
3.6 In case of abusive, poor or unreasonable behaviour by the Participant or the parents/carers of and/or other persons accompanying the Participants, at the discretion of Soho Swim, we reserve the right to withdraw our service summarily and no refund will be given.
4.1. Students must not eat within one hour prior to the lesson.
4.2. Soho Swim must be informed in writing of any disabilities or long term injuries before lessons are booked. We are not responsible for any related injuries that occur if this information is withheld.
4.3. We reserve the right to cancel lessons with no refund if we are not informed in accordance with 4.2.
4.4 Under no circumstances should a swimmer attend lessons if they have experienced symptoms of any illness in the 48 hours preceding such lesson.
4.5. All students must adhere to poolside rules that are made clear to them by their teacher at the commencement of their lessons.
Cookie & Privacy Policy
Soho Swim Privacy Policy, last updated on the 28th August 2024.
We reserve the right to update our Privacy Policy. Customers will be informed of any significant changes.
Our contact details:
Name: Soho Swim Limited
E-mail: info@sohoswim.co.uk
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. .
These functional and required cookies are always used, which allow Hostinger, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
This website is hosted by Hostinger. Hostinger collects personal data when you visit this website, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Web pages you view while on this website
- Your IP address
Hostinger needs the data to run this website, and to protect and improve its platform and services. Hostinger analyses the data in a depersonalised form.
We also use Google Analytics to monitor site traffic, activity, and other data. This service collects data such as:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps
We share this information with Google Analytics, our website analytics provider, to learn about site traffic and activity.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Hostinger, our hosting provider, so that they can provide website services to us.
Via webform, we collect the following data:
- Name
- Address
- Date of Birth
- Phone number
- Medical Conditions
- Payment Information (e.g., Credit/Debit Card Details).
We use the information that you have given us to provide lessons and process payments via our payment processor, Stripe.
Under the UK General Data Protection Regulation (“UK GDPR”), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time by contacting info@sohoswim.co.uk.
Your information is securely stored.
We store this data on an encrypted, offline hard-drive. Any breaches will be reported within 72 hours, reporting what data has been lost, what the consequences are and the countermeasures taken. If the data was unencrypted, the user will be informed.
We keep your email, name, address, date of birth and phone number as long as you continue to have lessons with us. We will then dispose of your information by deletion.
Soho Swim may include or link to third party products or services. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@sohoswim.co.uk if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us at info@sohoswim.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 03031 231 113
ICO website: https://www.ico.org.uk
Safeguarding Policy
Soho Swim Safeguarding Policy
Safeguarding Statement
At Soho Swim, the safety, welfare, and protection of all swimmers, staff, and spectators are our top priorities. We are committed to creating a safe, welcoming, and inclusive environment where children are respected, valued, and supported. Our policies align with guidance from Swim England, safeguarding laws, and best practices to ensure every individual has access to safe and enjoyable swimming lessons.
Definition of Safeguarding
Soho Swim defines safeguarding as:
- Preventing individuals from maltreatment.
- Protecting individuals from impairment to their health or development.
- Ensuring consistent safe and effective care.
- Taking action to ensure the best outcomes for every individual.
Child protection is a critical part of safeguarding, addressing situations where a child is at risk of or suffering significant harm.
Safeguarding Principles
- The safety and welfare of all children are paramount.
- All children, regardless of age, gender, race, culture, religion, language, or ability, have the right to equal protection, safeguarding, and opportunities.
- All team members share an equal responsibility to act on safeguarding concerns.
- Soho Swim promotes a safe, stimulating, and positive environment for children to develop vital swimming skills.
Purpose of the Policy
This policy is intended to protect children who receive any service from us, including those who are children of adults who may receive services from us. Under this policy, the term "children" shall mean any person who is under 18 years of age.
Soho Swim believes that no child or young person should experience abuse or harm and is committed to their protection. This policy provides guidance and principles to volunteers and staff, guiding our approach to child protection and safeguarding.
The Risks to Children
Children can be vulnerable to various forms of abuse and harm, including:
- Physical or emotional abuse
- Neglect
- Sexual abuse
- Grooming or exploitation
- Trafficking and modern slavery
- Domestic abuse
- Bullying
- Exposure to inappropriate content or behavior, such as violence or criminal behavior
- Self-harm
- Physical harm from activities without adequate supervision
Safeguarding children from harm is an essential responsibility for Soho Swim.
Soho Swim fosters an open and trusting environment, ensuring:
- Children feel secure and can communicate freely.
- Team members and parents feel confident in raising concerns.
- Staff are trained in safeguarding and child protection procedures.
Safeguarding Responsibilities
- All staff receive safeguarding training and are reminded regularly of their duties.
- Safeguarding concerns are reported promptly to the Designated Safeguarding Lead (DSL).
- Soho Swim adheres to Swim England’s Wave Power policy and government safeguarding guidelines.
- Confidentiality is respected unless disclosure is necessary to protect a child.
To ensure privacy, safety, and compliance with safeguarding standards, the following policies apply:
Access to Changing Rooms:
- Parents/guardians should not enter changing rooms unless their child requires assistance due to age or specific needs. As stipulated by Swim England, this is generally for children under the age of 7 or 8 years old.
- Parents/guardians providing assistance must use the changing room corresponding to their gender. For example:
- A mother assisting her son must use the female changing room.
- A father assisting his daughter must use the male changing room.
Divider Use:
Dividers in changing rooms must remain in place at all times to preserve privacy and safety.
Poolside Changing:
Changing on the poolside is strictly prohibited to safeguard privacy and maintain a respectful environment.
A strict no-photo policy is enforced. Photography is not permitted on premises, during activities, or at events.
- All staff undergo a rigorous recruitment process, including enhanced DBS checks.
- Staff are trained in safeguarding and child protection at induction and receive regular updates.
The DSL:
- Oversees all safeguarding responsibilities and procedures.
- Acts as a point of contact for staff and external agencies.
- Maintains secure and confidential records of all safeguarding concerns.
- Ensures all staff understand and comply with safeguarding policies.
The overall responsibility for safeguarding is managed by Lev Titov. In the event of a safeguarding concern, Lev can be contacted at lev@sohoswim.co.uk.
Soho Swim encourages staff to report any unsafe practices, unacceptable behavior, or safeguarding concerns. Concerns should be directed to the DSL or, if necessary, the NSPCC Whistleblowing Helpline (0800 028 0285).
- Staff avoid situations where they are alone with swimmers.
- Physical contact during lessons is appropriate, necessary, and explained clearly.
- Parents are responsible for assisting children in changing and toilet areas.
- Any incidents or injuries are reported to management immediately.
Swimming is a vital life skill, and Soho Swim is dedicated to ensuring that every swimmer can enjoy learning in a safe, supportive, and inclusive environment. Safeguarding is a shared responsibility, and we rely on our team, parents, and community to uphold these principles to protect and nurture every individual who enters our swim school.